Thank you for your purchase !
We value your patronage and your support very much.
Returns requests are strictly not entertained, due to the nature of our product, deem as perishables.
Please note all requests for returns and exchange will be reviewed on a case by case basis and Timeless holds final discretion on whether to grant a return.
Please email us within 7 working days for approval of returns before mailing anything back to us.
We regret to inform that the returns and exchange policy will not apply for sales items/items sold on promotional discounts.
DEFECTIVE/INCORRECT ITEM(S) RECEIVED
We apologise if an incorrect/defective item has been sent to you. Please email us within 7 working days and we would assist to process the order immediately.
In the unlikely case of a defective/incorrect item sent, all costs of mailing shall be reimbursed by Timeless. Defective/incorrect items would be exchanged one-to-one with a correct and brand new piece. If in the event the exact item is out of stock, a cash voucher would be issued to you.
Timeless reserves all rights to exercise discretion in what constitutes a defect. If, upon stringent checks, we find that the item does not qualify as a defect, the customer would have to proceed with return as per our returns policy stated above.
CASH REFUNDS / CANCELLATION OF ORDERS
Please note that all orders that are confirmed and paid on our website, are deemed to be FINAL, and are strictly non-amendable and non-refundable after paid and confirmed.
Our website operates on a strictly no refund policy. No cash refunds would be entertained under any grounds of cancellation / wrongful transfer of funds. No cancellation of order after payment has been made is allowed. All orders are deemed as confirmed and final after paid and no refunds would be entertained.
The only scenario whereby a cash refund would be done would be for defective items whereby the store does not have a replacement item for. For defective items that were purchased on credit, the same credit would be returned to them and no cash refund would be done in that case as well.